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12.1.x, Dispatch Center - Same Task Shown Twice (Doc ID 1277080.1)

Last updated on JULY 23, 2019

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
Form:CSFDCMAI.FMB - Dispatch Center




Symptoms

On the 12.1.2 version of the Dispatch Center: find that when querying the 'Open Tasks', if a given Task has had one of its assignments cancelled, the Task will displayed for each assignment. 

Expect to see the display of only one Task in Dispatch Center when searching for a given Task

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Task.
2. Assign to a Resource.
3. Cancel the assignment and re-assign the task to a different Assignee.
4. Open the Dispatch Center, click on  the 'Search' icon, and select 'Open' Flag, then click  the 'Search' button.

Cause

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In this Document
Symptoms
Cause
Solution


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