TeleService: Error FRM-40400 APP-JTF-210604 JTF_STREAM_UTILS saving Tasks in Non-English Language (Doc ID 1277354.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Task in the Service Request form, users accessing the application in Non-English (German, French...) get an error.

Error:

* German:

   FRM-40400: Transaktion beendet: 1 Satze ubergeben und gespeichert.

   APP-JTF-210604: Programmfehler. Benachrichtigen Sie den Systemadministrator oder Support-Mitarbeiter, dass
   das Paket "JTF_STREAMS_UTILS" einen Fehler meldet:
   readDateTime : 100501: non-ORACLE exception

   Error ORA-06503: PL/SQL: Function returned without value

* French:

   APP-JTF-210604: Erreur programme : Veuillez informer votre administrateur systema or votre support technique que le package
   JTF_STREAM_UTILS signale une erreur :
   readDateTime : 100501: non-ORACLE exception

  And at the bottom of the form:

     Le format de la date est DD-MON-RRRR HH24:MI:SS.

* English Translation:

   APP-JTF-210604: Program error: Please inform your system administrator or technical support that the package
   JTF_STREAM_UTILS reports an error:


Steps:

(R) Customer Support
(N) Service Requests > Create Service Request
  - Setup Task Templates
  - Create SR
  - Create Tasks using Template.
  => When saving, the system throws the errors.

What is Working:

- It works in English version.
- It works if Task is created manually, not using Templates.

Workaround:

Set the profile 'ICX: Date language' to null at User level for one of the affected users.

or

Set the profile option 'ICX: Date format mask' to the European format.
On the Homepage go to the Preferences link and set the date format preference to dd-MM-yyyy.

Cause

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