Unable To Change User Passwords In Multiple Application Server Environment (Doc ID 1277363.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Transportation Management - Version 5.5.03 to 6.1.4 [Release 5.5 to 6.1]
Information in this document applies to any platform.

Symptoms


When attempting to change the password for an OTM user in an environment configured for Scalability (i.e. multiple Application Servers). The attempted login can fail with one of the following errors:

Error 1:
A connection to the server could not be established: null (user=DOMAIN.USER_ID)

Error 2:
User: SSCC.DSHAP, failed to be authenticated

javax.security.auth.login.LoginException: javax.security.auth.login.LoginException:
java.lang.SecurityException: User: SSCC.DSHAP, failed to be authenticated.

Error 3:
Error found handling request

Cause

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