Cannot Change One Time Address In Create Service Request Form
(Doc ID 1278495.1)
Last updated on FEBRUARY 25, 2019
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On Service Request Form while trying to change one time address the following error occurs
and changes are not saved
FRM -40401: No changes to save
Steps to Reproduce
The issue can be reproduced at will with the following steps:
- Create a SR with One time address
- Update Address1 field
- Save the changes
- Re-query the SR
Result: Observe that the changes are not getting reflected.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document