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Upgrade Issues After Upgrading from 12.0.6 to 12.1.1 (Doc ID 1279091.1)

Last updated on MARCH 02, 2019

Applies to:

Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.
ibeCAcdPersonalInfo.jsp
ibeCRgdUserPasswd.jsp
ibeCRgpBusinessCreate.jsp
ibeCRgpIndividualUser.jsp
ibeCRgpPartnerNonPriCreate.jsp
ibeCRgpPartnerPriCreate.jsp
ibeCRgpPrimaryCreate.jsp
ibeMLOV.jsp
PrdSummaryListBean.java
ProductsLOVDataProvider.java
LOVEventHandler.java
ibergn.jlt


Symptoms

-- Problem

After upgrading  from 12.0.6 to 12.1.1,  a couple of issues in iStore and/or iSupport may be experienced

1) When attempting to register iStore/iSupport users, the following error occurs.

--Error

The application is currently not available or an unexpected error has occurred. Please try again later.
If this message persists, please contact the system administrator.

The view source shows the below error stack

java.lang.NullPointerException
at _ibeCRgpIndividualUser._jspService(_ibeCRgpIndividualUser.java:1087)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
...

(the jsp file may vary according to the type of user registered, in this case was a B2C user)


2) When attempting to add items to sections in iStore, the below message is shown

No records found matching the given criteria

The FND log file shows the next error

PrdSummaryListBean.Load   [SVV15085]:An exception occured when retrieving data from DB.
MODULE_UNKNOWN    "java.sql.SQLSyntaxErrorException: ORA-00911: invalid character

Changes

Upgraded from 12.0.6 to 12.1.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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