Upgrade Issues After Upgrading from 12.0.6 to 12.1.1
(Doc ID 1279091.1)
Last updated on MARCH 02, 2019
Applies to:
Oracle iStore - Version 12.1.1 and laterInformation in this document applies to any platform.
ibeCAcdPersonalInfo.jsp
ibeCRgdUserPasswd.jsp
ibeCRgpBusinessCreate.jsp
ibeCRgpIndividualUser.jsp
ibeCRgpPartnerNonPriCreate.jsp
ibeCRgpPartnerPriCreate.jsp
ibeCRgpPrimaryCreate.jsp
ibeMLOV.jsp
PrdSummaryListBean.java
ProductsLOVDataProvider.java
LOVEventHandler.java
ibergn.jlt
Symptoms
-- Problem
After upgrading from 12.0.6 to 12.1.1, a couple of issues in iStore and/or iSupport may be experienced
1) When attempting to register iStore/iSupport users, the following error occurs.
--Error
The application is currently not available or an unexpected error has occurred. Please try again later.
If this message persists, please contact the system administrator.
The view source shows the below error stack
java.lang.NullPointerException
at _ibeCRgpIndividualUser._jspService(_ibeCRgpIndividualUser.java:1087)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
...
(the jsp file may vary according to the type of user registered, in this case was a B2C user)
2) When attempting to add items to sections in iStore, the below message is shown
No records found matching the given criteria
The FND log file shows the next error
PrdSummaryListBean.Load [SVV15085]:An exception occured when retrieving data from DB.
MODULE_UNKNOWN "java.sql.SQLSyntaxErrorException: ORA-00911: invalid character
Changes
Upgraded from 12.0.6 to 12.1.1
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |