Service Contract Terminated Amounts Not Shown In Contract Authoring Form (Doc ID 1281965.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:OKSAUDET.FMB - Service Contracts Authoring

***Checked for relevance on 19-Apr-2013***

Symptoms

When a termination is done on a service contract at line/subline or header level the contract Amount is not getting updated and the termination amounts are also not updated on the contract.  If Service Contracts Main Billing is run, then the contracts amount do get updated, but not correctly and the termination amounts are still not shown anywhere on the contract (not on the header, not the Pricing/Billing tab, nor on the billing schedule). The actual termination credits created are correct, but the termination amounts on the contract are not shown.

Steps to reproduce:
1. (R) Service Contracts Manager (N) Launch Contracts
2. Search for an Active service contract and then right-click on the contract and select Terminate from the pop-up menu.
3. Ensure that there is a credit amount, and do not override or suppress any credit, then terminate.
4. Review the contract
- will see that the termination amounts are not updated in the contract.

Cause

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