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Can Not See Emails In Inbox When language is Switched in Email Center (Doc ID 1283404.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Email Center - Version 12.0.4 and later
Information in this document applies to any platform.
Checked for relevance on 14th August 2012


On  12.0.4 version, Agent Console

When attempting switch languages in the email center application the messages in the the inbox are not seen when the language is Russian when switch back to English the message in the in box is seen.

The issue can be reproduced at will with the following steps:
1. Email center agent console responsibility
2. Messages tab
3. inbox
4. switch language using Preferences


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