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Error JBO-27122 When Trying to Open Charges OAF Page from Service Request (Doc ID 1284072.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

On click of Charges and Service Logistics menu in SR form, it does not open the Charges HTML page
Steps to Reproduce
A. Charges and Service Logistics

    SR Form
    (M)Tools2 > Charges and Service Logistics;

or

B. When attempting to view Service Request Details from Oracle Installed Base Agent User responsibility

or

C.  When linking a Service Request object in iSupport

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

In the exception details the following errors are raised:

oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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