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CTI Direct Telephony Login From Contact Center/Service Request Forms Causes Error CS_SR_UWQ_TEL_NOT_AVAIL (Doc ID 1284073.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Using CTI Direct Telephony from Contact Center and Service Request Forms, Getting the Following Error that the Agent is not logged in.

Error

CS_SR_UWQ_TEL_NOT_AVAIL

Steps to Reproduce

  1. Open Contact Center
  2. Menu Telephony Login, Login the Agent
  3. Open the Service Request Form.
  4. Initiate a Call from the Service Request Form.
  5. Error is shown, that the Agent is not logged in.(CS_SR_UWQ_TEL_NOT_AVAIL)

Customer is looking for a single Telephony login from the Contact Center form, to be validated when trying to make a call from the Service Request Form.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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