OAM Patch Download Feature Fails : Unable to connect to Metalink or MOS (Doc ID 1285314.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Applications Manager - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-Apr-2017***

Symptoms

In OAM when trying to download Patches, the following error occurs :

Case1: Unable to connect to Metalink. Please enter a valid Metalink userid and password. Please also check if the Web Proxy Setup information is correct.

Case2: Unable to connect to My Oracle Support. Please enter a valid My Oracle Support userid and password. Please also check if the Web Proxy Setup information is correct.

Changes

Furthermore the changes being made are under the "Update My Oracle Support Credentials" Section for clarification.

Cause

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