Last updated on JUNE 29, 2017
Applies to:Oracle Teleservice - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 07-Oct-2015***
When some users try to open the Create Service Requests form, they get an error.
Other users are successful.
Individual Logon IDs are consistently successful or not successful.
FRM-41045: Cannot find item: invalid ID
FRM-41017- Cannot set UPDATE ALLOWED attribute of non-enable item INCIDENT_TRACKING.INCIDENT_CITY
FRM-41017- Cannot set UPDATE ALLOWED attribute of non-enable item INCIDENT_TRACKING.INCIDENT_STATE
(R) Customer Support
(N) Service Requests > Create Service Requests
What is Working:
Some logon ids (using SAME responsibility) are successful in accessing the Form.
Upgraded instance from 11i or 12.0.4 to 12.1.3.
(Regardless of RDBMS upgrade)
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