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TeleService - Service Request: Error FRM-41045: Cannot Find Item: Invalid Id, FRM-41017 (Doc ID 1286257.1)

Last updated on JUNE 07, 2019

Applies to:

Oracle Teleservice - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


When some users try to open the Create Service Requests form, they get an error.
Other users are successful.

Individual Logon IDs are consistently successful or not successful.

Errors:

FRM-41045: Cannot find item: invalid ID

or

FRM-41017- Cannot set UPDATE ALLOWED attribute of non-enable item INCIDENT_TRACKING.INCIDENT_CITY
FRM-41017- Cannot set UPDATE ALLOWED attribute of non-enable item INCIDENT_TRACKING.INCIDENT_STATE


Steps:

(R) Customer Support
(N) Service Requests > Create Service Requests

What is Working:

Some logon ids (using SAME responsibility) are successful in accessing the Form.

Changes

Upgraded instance from 11i or 12.0.4 to 12.1.3.
(Regardless of RDBMS upgrade)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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