Incorrect Time Display In Email Center (Doc ID 1286573.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms


Incorrect time is displayed in Email Center due to inconsistencies in the timezones.

Steps to Reproduce

  1. (R) Email Center Agent Console
  2. (N) Summary page
  3. Note down the time displayed at the bottom of the page
  4. (N) Profile
  5. At the left pane, navigate to Calendar -> Time Zone
  6. Set any Timezone difference CET or GMT and validate the changes.
  7. (N) Summary page
  8. Compare the page time with the previous one.

Cause

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