Contact Center: Need Customer Information To Be Copied When A New Contact Is Created
(Doc ID 1287207.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
When creating a new Contact for a customer on the Contact Center, the Address of the Customer is defaulted for the new Contact in the Contact Info section and cannot be changed.
Steps:
(R) Service
(N) Customer Manager > Contact Center
1. Search for Customer via the Customer Block
2. Click 'Create Contact' button in the Contact block
3. Customer details filter into the Create Contact form - Customer Info section and Contact Info section contains the customer address in the Address field.
=> The Address cannot be updated.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |