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Service Charges: Upward Propagation With Charges Concurrent Program (Doc ID 1287426.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

SR upward propagation with Debrief Tasks and Charges concurrent program.

Even after applying the Patch 9675369, SR is not getting closed in SR upward propagation after the Charges are submitted.
The SR upward propagation setup has been performed but it is not working.

Steps to Reproduce

The profiles for SR upward navigation are set up at Responsibility level:
. Service: Auto Closure of Service Request
. Service: Service Request Auto Close Status

After the Charges are submitted SR is not getting auto closed.


What is Working

When profiles are set at site level, it is working fine.
(SR is getting auto closed after the Charges are submitted)

Changes

For 11i:
Applied One-0ff Patch 9675369 - SR IS NOT CLOSED AUTOMATICALLY WITH UPWARD PROPAGATION SETUP

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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