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Claim Update Error: "The Program did Not Update the Claim because the Deduction Amount was Changed. Please reenter a valid deduction amount." (Doc ID 1287603.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Receive error for NEW Claims (OPM & DED) when updating Claim main screen and click update button.

Error

OZF_CLAIM_UTILITY_PVT.Check_Claim_access
The program did not update the claim because the deduction amount was changed. Please reenter a valid deduction amount.

Steps to reproduce:

You may also see the following error in messages:

in messages you see:
Within the getUpdateAPIRec
In update Offer_id :999000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
In update Myamount :12692.36MyAmtRem:12692.36
Just before update call:
Auto Assign:null
m_claimRec.offer_id:999000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
with owner




Changes

Claims prior to upgrade to 12.1.3 don't have this issue, only new claims created in 12.1.3. What we have noticed, is the Exchange Type and Exchange Date are not populated for old 12.0.4 claims. In 12.1.3, these 2 fields are populated. When updating those fields for an older claim that was created in 12.0.4, upon save of claim the same error is seen.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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