Inbound Response Workflow Emails Not Being Processed by the Mailer and Still Shows in Process Resulting in ORA-29532
Last updated on MARCH 12, 2018
Applies to:Oracle Workflow - Version 22.214.171.124 to 126.96.36.199 [Release 11.5.10]
Information in this document applies to any platform.
Checked for relevance on 29-SEP-2016
Email notifications are being processed by the mailer but the approval workflow status is still showing in Process. The notification is being moved to the PROCESS folder but the notification is not being actioned or moved to the next Step.
Logging in as the userid SYSADMIN >Notifications will see an error generated in the worklist:
External Event ERROR : oracle.apps.wf.notification.receive.message / XXXXX
An Error occurred in the following Event Subscription: Event Subscription
Event Error Name: -29532
Event Error Message: ORA-29532: Java call terminated by uncaught Java exception: java.lang.ArrayIndexOutOfBoundsException
Event Error Stack:
Steps to Reproduce
1. Approve a notification email.
2. The email get moved to the process folder but the workflow will still show in process status. It is not moved to the next step in the approval process.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms