Service Contracts Main Billing Program Not Billing Usage Lines With Counter Readings

(Doc ID 1288321.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 15-Dec-2013***

Symptoms

Service Contracts Main Billing uses a counter reading = 0 and calculates price to 0 even though a reading exists for the billing period. 

The profile option OKS: Counter Validate is set to Yes, but the valid flag is not checked on counter history in IB.

Steps To Reproduce:

(R) Service Contract Manager
Check profile OKS: Counter Validate and make sure this is set to Yes
1. Create Usage Contract
2. Add counter readings but do not check the valid flag
3. Run service Contracts Main Billing => nothing gets billed

Cause

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