Sales Order Line Stuck In "Fulfilled" Status With Workflow Error (Doc ID 1288345.1)

Last updated on MAY 03, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12 [Release 11.5.10 to 11]
Information in this document applies to any platform.

Symptoms

Since upgrading to ATG rollup7, the following error occurs for RMA orders that get stuck in the Fulfilled status.

ORA-01403: no data found in Package OE_Invoice_PUB Procedure Interface_Single_line
Workflow activity Invoice Interface has failed. Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.


STEPS

The issue cannot be reproduced at will but customer uses Retry Activities in Error to progress the lines to Invoicing.  This always resolves the issue.

Changes

The problem has started to occur since ATG rollup7 was applied.

Cause

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