Sales Order Line Stuck In "Fulfilled" Status With Workflow Error
(Doc ID 1288345.1)
Last updated on JANUARY 25, 2021
Applies to:Oracle Order Management - Version 18.104.22.168 to 12 [Release 11.5.10 to 11]
Information in this document applies to any platform.
Since upgrading to ATG rollup7, the following error occurs for RMA orders that get stuck in the Fulfilled status.
Workflow activity Invoice Interface has failed.
Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.
The issue cannot be reproduced at will but customer uses Retry Activities in Error to progress the lines to Invoicing. This always resolves the issue.
The problem has started to occur since ATG rollup7 was applied.
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