Service Contract Is In Status "Expired" Although The End Date Is In The Future (Doc ID 1289893.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 5-Jun-2014***

Symptoms

A Service Contract is in status "Expired" although the end date is in the future. 

EXPECTED BEHAVIOR
Since the contract end date is in future, the status shouldn't be Expired.

STEPS
The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager
2. (N) Launch Contracts
3. Search for contract number and verify the contract start and end dates and the status.

Cause

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