Unable to Back Out Open Life Event when Unrestricted is Present (Doc ID 1290124.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 12.0 HRMS RUP 7 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.7 version, Oracle Advanced Benefits

When attempting to backout the Open Life Event for employees who have an Unrestricted in Started Status, the following error occurs.

APP-BEN-91457: The eligible person electable choice does not exist for the following eligible person electable choice id: NA. This error has occurred in ben_provider_pools.create_rollover_enrollment.

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Process Open Enrollment Life Event for eligible employees.
2. Process enrollment elections.
3. Try to back out Open Life Event.
4. Receive error message.

 

Cause

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