11.5.10 Extended Support - Order Import Does Not Import Sales Orders (Doc ID 1290511.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 08-Jun-2016***

Symptoms



After applying ATG RUP 7 patches, Order Import is not importing orders. Request id gets populated and order import child requests are completing normally.

Order Import log file output:
-----------------------
concurrent Program Parameters
Validate Only: N
Order Source: 1001
Order Ref:
Sold To Org Id:
Sold To Org:
Change Sequence:
Performance Parameter: Y
Trim Blanks: N
Operation:
Number of Instances: 4

Debug Level: 5
Debug File: /u003/app/applmgr/IRBAAPT/comntop/temp/l5077704.dbg

Request Id: 34597151
Org Id: 83

No orders to process
Not spawning any child processes
End of Order Import Concurrent Program

Order Import Child log file output
-----------------------
BEFORE INITIALIZATION
BEFORE GETTING REQUEST ID
PERFORMANCE PARAMETER:Y
REQUEST ID:
BEFORE GETTING ORGANIZATION ID
after goto
NO. OF ORDERS FOUND: 0
NO. OF ORDERS IMPORTED: 0
NO. OF ORDERS FAILED: 0
BEFORE MESSAGES LOOP
END OF ORDER IMPORT CONCURRENT PROGRAM


STEPS

1. Populate order header and line interface table.
2. Order Management responsibility, run order import
3. Find order not imported.

Cause

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