R12: Collections Workbench - Unable To Add Task Note When Customer Type Is Person
(Doc ID 1290659.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.1.3 if you enter a task against a customer of type person - the Task Notes button does not open the expected window but the cursor jumps to the first field Type and at the bottom of the screen message:
This is a mandatory field. Press Ctrl + L to see a list of values.
If the task is against a customer of type organization the button works fine and opens the window.
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