R12: Collections Workbench - Unable To Add Task Note When Customer Type Is Person (Doc ID 1290659.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

On 12.1.3 if you enter a task against a customer of type person - the Task Notes button does not open the expected window but the cursor jumps to the
first field Type and at the bottom of the screen message:

This is a mandatory field. Press Ctrl + L to see a list of values.

If the task is against a customer of type organization the button works fine and opens the window.

Cause

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