Vacation Rules Do Not Work For Work Request Department Approvers (Doc ID 1290869.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance 03-May-2015***

Symptoms

ACTUAL BEHAVIOR

Work request notifications are still sent to original approver even though he/she is on vacation. They should be forwarded to his/her delegate instead.

EXPECTED BEHAVIOR

Expect notifications to be sent to the delegate.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Click on Vacation Rules and Select EAM Work Request Approval for Item Tpye
3. Select Start Date and End Date and create a Workrequest.
4.See that the workflow was not working.

Cause

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