QA Check Error "Please enter a contact name for XXX for party XXX at line 1"

(Doc ID 1291060.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.0.4 and later
Information in this document applies to any platform.
Form:OKSAUDET.FMB - Service Contracts Authoring
Reviewed May 2016


Symptoms

When attempting to run QA check for a service contract where the bill to and ship to customers are different the error below occurs in the QA check.

This happens when contacts have been added to the contract parties and saved.  Then when the QA check is run, the error occurs.  When coming out of the QA check an ORA-01403 error may be displayed.  The names that were added are no longer visible in the contract.  If a new contact name is added back, then a further error may be displayed "This contact already exists. Please select another contact from the list".

The error doesn't happen if no contacts are added to the contract parties.

Error:
Please enter a contact name for Shipping Contact for party Ship To Party at line 1.

Note: the 'Shipping Contact' and 'Ship To' text can be different, it depends on the exact Contact and Party Role that is defined on the contract.

Steps to reproduce:
1. Author a contract with the following Party roles: Vendor, Customer, Ship To
2. Enter contacts at header and line level for the Customer and Ship To parties for a user-defined contact role e.g. Shipping Contact
3. Run QA check - get the error.

Cause

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