R12: AP: Action History in AP Approval Workflow Does Not Show Escalated Approver (Doc ID 1292159.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Payables - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms

When an escalated invoice approval notification is approved, the next approver in the approver list receives the notification, however, the action history on the invoice doesn't show the person that approed the escalated notification.

This is misleading and the next approver should be able to see who just approved the invoice before them.

-- Steps To Reproduce:
Enter Invoice
Initiate Approval
Notification is sent
Let this timeout twice to escalate
Approve escalation notification
Next approver gets notification, action history doens't show approver that approved escalation.

-- Business Impact:
Misleading information and the approver doesn't know who really just approved

Cause

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