Email Center Agent's Queued Messages Count Displays Zero (Doc ID 1292626.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance on 16th August 2012

Symptoms

Email Center Agent sees a zero count for queued messages even though queued messages do exist for the email account assigned to the Agent.

Cause

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