My Oracle Support Banner

"APP-BEN-92403: When determining pay periods, a payoll id is required." When Trying to Save Enrollments (Doc ID 1293149.1)

Last updated on MAY 02, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to save enrollments, the following error occurs:

ERROR
-----------------------
APP-BEN-92403: When determining pay periods, a payoll id is required.
This error has occurred in the following package: ben_distribute_rates.get_periods_between.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an employee.
3. Create a potential life event and process.
4. Go to the enrollment form, make an election and attempt to save.
Error occurs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.