"APP-BEN-92403: When determining pay periods, a payoll id is required." When Trying to Save Enrollments
(Doc ID 1293149.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Advanced Benefits - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to save enrollments, the following error occurs:
ERROR
APP-BEN-92403: When determining pay periods, a payoll id is required.
This error has occurred in the following package: ben_distribute_rates.get_periods_between.
APP-BEN-92403: When determining pay periods, a payoll id is required.
This error has occurred in the following package: ben_distribute_rates.get_periods_between.
STEPS
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an employee.
3. Create a potential life event and process.
4. Go to the enrollment form, make an election and attempt to save.
Error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |