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How can one Suppress Customer Acceptance Form On OM Quote Processing? (Doc ID 1293169.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

***Checked for relevance on 18-JUL-2013***


We are not using Customer Acceptance feature and just need to progress the Quote to Order. We still want to use the Customer Acceptance sub process in this workflow.
User does not want to see the "Acceptance" form since they always select Customer Accepted button.  Want to reduce user 'clicks'.

How can one enter a quote and progress Draft to a sales order without seeing the Acceptance form or needing to press the Customer accepted button?

Reproduced issue

Navigate negotiations > quote
enter header information, order type = Standard (US)
enter line 1.1, line type = Standard Line
return to header form, status = Draft

Select Actions > Submit Draft,
Status is now Pending customer Acceptance
In practice, will wait for response(acceptance) from customer

Select Actions > Customer Acceptance
Open new form: Acceptance
do not populate any fields
buttons: cancel and Customer Accepted
Press Customer accepted button


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