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Mobile Field Service: Why Are Status Transitions Not Followed In MFS Sync Process When Task Updated By The Same User (Doc ID 1293531.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Mobile Field Service - Version to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.


When a task is updated from the applications and from MFS, the server update should override the client.
Why is this not happening when the task is updated by the same user in both server and client?

    1. Create a new Task with status 'Assigned'
    2. Sync Mobile Client to download the task to the client.
    3. Using the resources login, change Task status to 'Working' from FSTP
    4. Now change the Task Status to 'Accepted' (as task is showing Assigned on MFS )
    5. Sync the device.

    => Now APPS will show 'Accepted' status.
         That means Working transaction (step 3) has been overridden by MFS (only because both updates are done by same user).


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