Bill To Location Of Different Operating Units In Sales Order Is Visible When MOAC Not Setup (Doc ID 1294045.1)

Last updated on AUGUST 18, 2023

Applies to:

Symptoms

Users find that 'Bill To Location' LOV in Sales Order form displays the customer 'Bill To Location' addresses for all operating units.

There are 2 OU's: US & Mexico.  MOAC is not enabled. 

The issue happens while creating a Sales Order for a customer which has bill to location for US & Mexico.  During order creation for US, users are able to see the Mexico bill to location also.  They should only see the US bill to locations.

Responsibility: Order Management Super User for US Operating Unit.
Navigation: Sales Orders > Returns

1. In the Sales Order form, enter header information
2. Open the LOV for the 'Bill To Location'. All bill to locations for Mexico are also listed.

MOAC SETTINGS -

A. The MOAC setings are modified to allow access only to the Operating Unit XXX

Responsibility: System Administrator
Navigation: to System Profiles
1. MO:% profile settings changed as shown below for Responsibility=RRR,
- MO: Default Operating Unit = XXX
- MO: Operating Unit = XXX

B. Following the steps below, it is verified that the ACCOUNT NUMBER=YYY has only
BILL TO address related with Operating Unit ZZZ

Responsibility: Receivables Manager
Navigation: to Customer Form
1. Query for ACCOUNT NUMBER=YYY
2. Verified that ACCOUNT NUMBER=YYY was created for OPERATING UNIT=ZZZ

SCENARIO 1 - as occurring in the SALES ORDER screen

C. Responsibility: RRR which settings were modified in A
Navigation: Sales Orders > Returns
1. In the Sales Order form, enter header information for ACCOUNT NUMBER=YYY
2. Open the LOV for the 'Bill To Location'. Bill Location related with Operating Unit ZZZ is listed and should not.

SCENARIO 2 - as ocurring in the TRANSACTIONS screen

C. Following the steps below, the TRANSACTIONS screen is behaving unexpectedly,
allowing to register a transaction for account YYY when working with responsibility RRR

Responsibility: RRR which settings were modified in A
Navigation: Transactions -> Transactions
1. In the Transactions form, enter header information for ACCOUNT NUMBER=YYY
2. Open the LOV for the 'Bill To Location'. Bill Location related with Operating Unit ZZZ is listed and should not.

Cause

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