Itm Adapter Is Not Processing Result Properly. (Doc ID 1294153.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find that there are ITM order lines within a sales order that is not progressing but are stucked at a status of 'AWAITING_EXPORT_SCREEN'. The problem started after the upgrade to Release 12.1.3. The debug log file shows the following error message.

msg_buffer ==> Error in Routine wsh.plsql.WSH_ITM_POST_PROCESS_HANDLER.CALL_CUSTOM_API, Oracle Error - 1
User-Defined Exception
Exiting WSH_UTIL_CORE.ADD_MESSAGE (02/04/2011 10:00:51 AM, 0 seconds)
Exiting WSH_UTIL_CORE.DEFAULT_HANDLER (02/04/2011 10:00:51 AM, 0 seconds)
Error in Custom Procedure User-Defined Exception

EXPECTED BEHAVIOR
-----------------------
Expect that all ITM order lines get progressed successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new sales order.
2. Send the order to ITM adapter partner.
3. Find that some of the lines were not processed and remain at a status of 'AWAITING_EXPORT_SCREEN'.

Cause

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