Configuration Validation Error, Cannot Book Orders (Doc ID 1294300.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Configurator - Version 11.5.10.2 and later
Oracle Order Management - Version 12.1.3.2 to 12.1.3.2 [Release 12.1]
Information in this document applies to any platform.


Symptoms

On Configurator Build 11.5.10.25.43A, when configuring a PTO item, scheduling and then attempting to book order, the following error is found in the OM DEBUG log:

AFTER CALL TO SPC , STATUS : 7 OR 4 (In cases for R12, 12.1 & 12.2  releases)
DO NOT PROCESS RESULTS , ERROR
LEAVING OE_MSG_PUB.ADD
AFTER CALLING SEND_INPUT_XML: E
ECXEPTION IN CONFIGURATOR_VALIDATIONUser-Defined Exception
l_errmsg ORA-0000: normal, successful completion
L_MSG_DATA=Configuration validation resulted in error(s).



STEPS:
1. Order Management Super User Responsibility
2. Configure a PTO Item
3. Attempt to book the order
4. Configuration validation error occurs

Cause

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