Work Order Remain In Status Released-Pending After Invoking Workflow

(Doc ID 1295653.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jan-2016***

Symptoms

On : 12.1.3 version, Work Execution

Work order status remains at Released-Pending after workflow process is triggered.
This is reproducible at will and it happens in all instances.

Expect work order to be released.

The issue can be reproduced at will with the following steps:
1. Create Work Order in Unreleased status
2. Release the work order
3. The work order is submitted for approval process (previously setting in AME)
4. The work order remains at Released-Pending waiting for Approval process
5. The approver is notified
6. The approver performs the approval process
7. However, work order status which remains at Released-Pending after workflow process is triggered

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms