iStore Checkout Shopping Cart Fails During PunchOut Session With Error

(Doc ID 1295778.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When trying to Checkout a punchout shopping cart in iStore from procurement application, flow fails with the error message.

Error Stack is as follows:

Message:
Stack:
oracle.apps.ibe.punchout.exception.PunchoutException:
at _ibeCPopPunchout._jspService(_ibeCPopPunchout.java:1202)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
...
at _ibeCScpViewA._jspService(_ibeCScpViewA.java:2511)
...
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
at oracle.apps.ibe.punchout.exception.PunchoutException.<init>(PunchoutException.java:51)
... 38 more
Error while constructing Item Tree.
java.lang.NullPointerException
at oracle.apps.ibe.punchout.protocol.handler.CXMLProtocolHandler.constructItemInTree(CXMLProtocolHandler.java:671)
at oracle.apps.ibe.punchout.protocol.handler.CXMLProtocolHandler.generateOrderResponse(CXMLProtocolHandler.java:556)
at oracle.apps.ibe.punchout.PunchoutManager.handlePunchoutOrder(PunchoutManager.java:223)
at _ibeCPopPunchout._jspService(_ibeCPopPunchout.java:1174)


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms