Warranty Created By Install Base Instance Transfer Is In Wrong Operating Unit
Last updated on SEPTEMBER 02, 2016
Applies to:Oracle Service Contracts - Version 220.127.116.11 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 19-Aug-2013
Form:OKSAUDET.FMB - Service Contracts Authoring
An Install Base instance is transferred from one external customer owner to a new customer owner. When this happens a new Warranty is created and the old one is terminated. The new warranty is created in a different operating unit from the original one. This can be seen from the numbering sequence used for the contract and from okc_k_headers_b.authoring_org_id
Steps to reproduce:
1. Transfer an existing IB instance from one customer to another unrelated customer.
(Note: the contract coverage transfer rule must be set to Transfer)
2. Check the new contract created
- find that the numbering sequence used is not for the correct operating unit
- find that the authoring_org_id of the contract is not correct.
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