Unable To Add PTO Model With Service Item As An Option
(Doc ID 1296751.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Order Management - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry When attempting to enter PTO model on new order, the following error occurs.
ERROR ----------------------- "Please enter required information-Service reference line_id"
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. using order management responsibility 2. create a new sales order and start adding a PTO model. after completing the option selection in PTO model when it loads the selections to OM order_lines, it errors out with "Please enter required information-Service Reference Line ID"
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.
