Unable To Add PTO Model With Service Item As An Option
(Doc ID 1296751.1)
Last updated on JULY 19, 2020
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
When attempting to enter PTO model on new order,
the following error occurs.
ERROR
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"Please enter required information-Service reference line_id"
STEPS
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The issue can be reproduced at will with the following steps:
1. using order management responsibility
2. create a new sales order and start adding a PTO model.
after completing the option selection in PTO model when it loads the selections to OM order_lines,
it errors out with "Please enter required information-Service Reference Line ID"
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |