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Error Due To Difference In Application And Pc Times (Doc ID 1297032.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Service Request Form

When attempting to select the time for Task Actual field,since the time is 1 min greater than the PC time, the following error occurs.

Error
'You have selected a date and time after the present time. Do you want to continue?'

Steps to Reproduce
The issue can be reproduced at will with the following steps:

  1. Create a SR
  2. Go to task tab. Click on the actual start date calendar and select the present time shown in calendar.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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