Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Service Request form - CSXSRISR.fmb
On release 12.1.3:
When opening or saving new or existing Service Request using Folders or Personalization to hide the fields City, State and/or Postal Code, the following errors occurs:
* FRM-41017 FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_CITY
* FRM-41017 FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_STATE
and one error message only at the bottom of the screen without the pop-up:
* FRM-41017 FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_postal_code
When disabling the Folder or Personalization, the error is gone.
Upgrade E-Business Suite from 18.104.22.168 to Release 12.
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