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Field Service Debrief: Performance Issue - Form Taking Minutes To Open (Doc ID 1297634.1)

Last updated on JULY 20, 2023

Applies to:

Oracle Field Service - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Form: CSFFEDBF.fmb - Debrief


Symptoms

In the Service Request form > Tasks tab:
When clicking on the Debrief button it takes a number of minutes for the Debrief form to open.

The issue can be reproduced at will with the following steps:

  1. (R) Field Service Manager.
  2. (N) Find Service Request.
  3. Query a Service Request with a Task.
  4. Navigate to the Tasks Tab > Debrief button

       => Form takes minutes to open.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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