My Oracle Support Banner

Field Service Debrief: Performance Issue - Form Taking Minutes To Open (Doc ID 1297634.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Form: CSFFEDBF.fmb - Debrief


Symptoms

In the Service Request form > Tasks tab:
When clicking on the Debrief button it takes a number of minutes for the Debrief form to open.

The issue can be reproduced at will with the following steps:

  1. (R) Field Service Manager.
  2. (N) Find Service Request.
  3. Query a Service Request with a Task.
  4. Navigate to the Tasks Tab > Debrief button

       => Form takes minutes to open.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.