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FS Wireless Engineers Are Able To See Planned Tasks When They Should Only See Assigned Ones (Doc ID 1297642.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Tasks with planned status are displayed on the FS Wireless task list.
It is expected that only assigned tasks would be visible to the engineers.

The issue can be reproduced at will with the following steps:
1. Create Task.
2. Set task status to 'Planned'.
3. Connect to Field Service Wireless as an engineer and query all open tasks.

Cause

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In this Document
Symptoms
Cause
Solution
References


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