My Oracle Support Banner

CSXSRISR: 'Service Requests Links Ext' Descriptive Flexfield Does Not Display Previously Entered Data (Doc ID 1297893.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Service Request Form - CSXSRISR.fmb


Symptoms

On release 12.1.3:

The 'Service Request Links Ext' descriptive flexfield on the Related Objects tab of the Service Request form does not display previously entered data for the flexfield.

This happens when using a context sensitive segment. The data for this segment is not retrieved.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.