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Contact Center: Is it possible to add additional Search By / Filter By options? (Doc ID 1298137.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
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Goal

In the Contact Center header and Service Request tab:
Is it possible to add additional search criteria for the 'Search By' and 'Filter By' options?

(i.e. Service Request Type, PO Number, Helpdesk Number)

Solution

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In this Document
Goal
Solution
References


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