Contact Center: Is it possible to add additional Search By / Filter By options?
(Doc ID 1298137.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 126.96.36.199 to 12.1.3 [Release 11.5 to 12.1]
Oracle Customer Care - Version 188.8.131.52 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
In the Contact Center header and Service Request tab:
Is it possible to add additional search criteria for the 'Search By' and 'Filter By' options?
(i.e. Service Request Type, PO Number, Helpdesk Number)
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