Can Not Find Knowledge Management Solutions In Email Center (Doc ID 1298205.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When performing a Knowledge Base Search in Email Center, the following message occurs even though the search criteria exactly matches information found in the KB Solution:

"No items found matching the given criteria."

The issue can be reproduced at will with the following steps:

1. Email Center Agent Console responsibility
2. Knowledge Base > Search
3. Select Knowledge Management from Repository LOV
4. Enter search criteria
5. Click Go

Cause

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