Email Center Redirect Rule Not Working (Doc ID 1298324.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

Find the Email Center Auto Redirect rule is not redirecting emails as expected.

EXPECTED BEHAVIOR
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Expect Auto redirect rule to redirect emails as according to the rule value.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create New Auto Redirect Rule
2. Apply Rule to existing email account config in Oracle Email Center
3. send an email with the rule value to the email account

Cause

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