Pending Drop Ship Errors In Inventory Material Transactions (Doc ID 1298424.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Drop Ship
Pending Error
Material Transactions
Inventory Interface
MMTT
AWAITING_RECEIPT
APP-ONT-251015
User-Defined Exception
OE_Purchase_Release_PVT Procedure
Purchase_Release

Symptoms

In Oracle Inventory, Customer finds pending Drop Ship errors in the MMTT with the following error:

Lines are stuck with AWAITING_RECEIPT
User-Defined Exception in Package OE_Purchase_Release_PVT Procedure
Purchase_Release

RET STS PROCESS ORDER : E
SHIP_CONFIRM_STANDARD_LINE EXC ERROR
RETRUN STATUS FROM PROCESS_SHIP_CONFIRM : E
*** ship confirm API EXC error User-Defined Exception
LEAVING OE_MSG_PUB.COUNT_AND_GET 1
After ship confirm E
Call to process order returned expected error ORA-0000: normal, successful
completion
Expected Error in Call Process Order...
Call to process order returned expected error ORA-0000: normal, successful
completion
Exiting dropshipreceive with exp. error => User-Defined Exception
[31-DEC-10 17:44:05] INV_TRX_MGR: **Fails in OE_DROP_SHIPMENT :
[31-DEC-10 17:44:05] INV_TRX_MGR: **Ex: Fails in OE_DROP_SHIPMENT
[31-DEC-10 17:44:05] INV_TRX_MGR: BaseTransaction. Rollbacking all changes:
oracle.apps.inv.transaction.utilities.InvTrxException
[31-DEC-10 17:44:05] INV_TRX_MGR: error expl :Fails in OE_DROP_SHIPMENT
[31-DEC-10 17:44:05] INV_TRX_MGR: TrxUtil: stacked message - null
[31-DEC-10 17:44:05] INV_TRX_MGR: error msg :null
[31-DEC-10 17:44:05] INV_TRX_MGR: error msg2 :Fails in OE_DROP_SHIPMENT
[31-DEC-10 17:44:05] INV_TRX_MGR: Mssg peeked :Fails in OE_DROP_SHIPMENT
[31-DEC-10 17:44:05] INV_TRX_MGR: ErrorMessageText::Transaction processor
error
Fails in OE_DROP_SHIPMENT



OM Error
-------------
Actions > Progress Order

APP-ONT-251015: There are no eligible activities to be completed. There is at least one deferred or externally notified activity in this flow. Please see the workflow monitor or status window for more information.


STEPS:
Find Pending Transactions that are stuck
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > query the Sales order > go to the line in question >
3. Select Actions > Progress Order > and the following error occurs:
APP-ONT-251015: There are no eligible activities to be completed. There is at least one deferred or externally notified activity in this flow. Please see the workflow monitor or status window for more information.

Cause

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