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Unable To Register Customer / User in iStore - Package IBE_USER_PVT Error (Doc ID 1298594.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle iStore - Version 12.1 and later
Information in this document applies to any platform.


Users are unable to register new user with iStore.

When trying to register an user , the system throws the error "Application Error" . View Source or the iStore log shows:

java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator
ORA-06512: at "APPS.IBE_USER_PVT", line 276
ORA-06512: at line 1

at oracle.jdbc.driver.T4CTTIoer.processError(
at oracle.jdbc.driver.T4CTTIoer.processError(


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