Email Center Error: "ORA-06502: PL/SQL: Numeric or Value Error: Character String Buffer Too Small When Creating Service Requests" (Doc ID 1298854.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Clicking the Create button in Service Request bin in the Email Center message window causes the following error to occur for certain email messages.

Error

ORA-06502: PL/SQL: numeric or value error: character string buffer too small ORA-06512: at "APPS.IEM_SERVICEREQUEST_PVT_W", line 387 ORA-06512: at line 1

No further information.


Steps:
(R) Email Center Agent Console
(N) Inbox/Click on the Email message

Click on the Create button

Cause

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