Error FRM-40105 unable to resolve reference to item... ATTRIBUTEi Not Supported By Contact Center Or Service Request Form (Doc ID 1299173.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms


Error

In Contact Center and/or  Service Request Form when attempting to update or raise a service request the following error occurs.
Error FRM-40105 unable to resolve reference to item BILL_TO_ADDRESS_BLK ATTRIBUTEi... (i=1 to x)
This happens for  BILL_TO_ADDRESS_BLK and SHIP_TO_ADDRESS_BLK.
SR form:

Cause

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