AP Tax Error When Validating Intercompany Credit Memo Invoices: An unexpected error has occurred. Please contact your system administrator. (Doc ID 1299233.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Payables - Version: 12.0.0 to 12.1.3 - Release: 12.0 to 12.1
Oracle Payables - Version: 12.0.0 to 12.1.3   [Release: 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

On EBS release 12, we are getting the following issues for Intercompany Credit Memo Invoices :

Issues
1 - Validate the Intercompany Credit Memo Invoice, get following error :

Unexpected error during Tax Calculation.
Exception: An unexpected error has occurred. Please contact your system administrator.
Please correct the problem or contact your System Administrator.

2 - Click "Calculate Tax", get following error :

Payables could not calculate tax due to: An unexpected error has occurred. Please contact your system administrator.

3 - When trying to discard the invoice line, get the following error :

APP-SQLAP-10000: User-Defined Exception occurred in
AP_ETAX_SERVICES_PKG.Global_Document_Update<-
AP_ETAX_PKG.Calling_eTax<-
AP_INVOICE_LINES_PKG.Discard_Inv_Line<-
Line_Sum_Folder_Menu.Discard_Line<-
with parameters ( P_Invoice_Id = &invoice_id P_Calling_Mode
=DISCARD LINE P_Error_Code = An unexpected error has
occurred. Please contact your system administrator.
P_Calling_Sequence =
AP_ETAX_PKG.Calling_eTax<-
AP_INVOICE_LINES_PKG.Discard_Inv_Line<-
Line_Sum_Folder_Menu.Discard_Line)
while performing the following operation:
If CANCEL INVOICE Then Make Control Amount 0

Steps to reproduce
1 - Create AR Credit Invoice in Operating Unit 'A' Receivables and transfer it to Operating Unit 'B' payables Interfaces as Intercompany Credit Memo.
2 - Import the aboove AP Invoice from Interfaces to Base tables
3 - Perform Invoice Validatio or calculate Tax, observe that the Tax Calculation fails with Error Messages.

Note: This issue is occuring only for Intercompany Credit Memo Invoices and there is no issues with Intercompany Standard Invoices.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms