Unable To Open Email In Oracle Email Center Due To Java.Mail.Internet.Parseexception

(Doc ID 1299553.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version: 11.5.10.2 and later   [Release: 11.5 and later ]
Information in this document applies to any platform.

Symptoms

Email Center agent cannot open email. Gets a error message

Error
java.mail.Internet.ParseException
at javax.mail.internet.ParameterList.<init>(ParameterList.java:81)
at javax.mail.internet.ContentDisposition.<init>(ContentDisposition.java:69)
at javax.mail.internet.MimeBodyPart.getFileName(MimeBodyPart.java:921)
at javax.mail.internet.MimeBodyPart.getFileName(MimeBodyPart.java:457)
at _oa__html._iemsa__showattach._jspService(_iemsa__showattach.java:1058)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)

Steps to reproduce
1. Email Center Agent
2. Click on email to open 

Cause

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